When downloading multiple albums to my collection to play offline from groove, (xbox music pass), the download is apparently sticking on a song. It has been this way for several days now. the error message at the top of the screen says: " "round "i" symbol" Downloaded 0 of 50". I don't know which song it is and don't know how to determine which one it is. All other aspects of Groove work fine. But now that it is stuck, I just went to make another album available offline and I get "Downloaded 0 of 60".
I have rebooted my phone. No joy. Many albums did download successfull before getting stuck. I have many gigabytes available in memory. If I go to "Settings" and "Sync my Collection", nothing happens. If I sign out and sign back into my Groove Microsoft account, nothing happens.
I didn't find the right solution from the Internet.